Devika Vittal, Customer Care Manager at the UAE Exchange receiving her certificate for attending the workshop on Best Practices in Social Media Strategies for Enhanced Customer Service from Guy Stephens (Zanerva Partner Consultant)

"The trainer has the right attitude and his body language and communication proved it again and again which gave the participants an extra cushion to actively participate. He was open to questions, literally guided participants, and was open to queries rather than dominating with his views.  

It’s a great workshop which has given us lots of insights and learning on social media platforms. In fact, it is a real value to our personal and professional life ahead."

Devika Vittal - Customer Care Manager at UAE Exchange

Attended the workshop on Best Practices in Social Media Strategies for Enhanced Customer Service

 
Prasanth J.H. - Manager of Corporate Communications at the UAE Exchange  on the left sitting with  Ali Hamad Al Omari - Senior Customer Service Expert at the Saudi Electricity Company

Prasanth J.H. - Manager of Corporate Communications at the UAE Exchange on the left sitting with Ali Hamad Al Omari - Senior Customer Service Expert at the Saudi Electricity Company

"The trainer was an excellent presenter. There were no weaknesses in the workshop.

Zanerva's main strength is trainer quality. The trainer rocks! Through well chosen words, extensively researched and novel content, and excellent delivery, I would love to be in his training again."

Prasanth J.H. - Corporate Communications Manager at UAE Exchange

Attended the workshop on Best Practices in Social Media Strategies for Enhanced Customer Service

 

Pradeep Balakrishnan - Customer Care Manager for the UAE Exchange receiving his certificate of workshop participation from Guy Stephens (Zanerva Partner Consultant)

"I learned new concepts on different methods of monitoring. Zanerva's main strength is that they identified the right topics which is very relevant.

The workshop was really good in touching the new areas and why organizations need to take a step towards it.

Monitoring and solving feedback through social media will definitely reduce the complaints and increase the brand reliability."

Pradeep Balakrishnan - Customer Care Manager at UAE Exchange

Attended the workshop on Best Practices in Social Media Strategies for Enhanced Customer Service

 

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