Our Participants for Muscat Workshop
L to R: Hamed Mohmamed Al-Rawahi (Administrative of Public Authority for Electricity and Water), Hafedh Ali Salim Al-Hasani (Manager of Communication of Public Authority for Electricity and Water) speaking to Dheeraj Ahluwalia (Head of Marketing of
View of the room on 1st day of the workshop.
Guy Stephens discussing on Instagram and how to improve the look of instagram account for every organization.
L to R: Issa Khalfan Al Suqri (Corporate Communication Officer of Alizz Islamic Bank), Hussein Al Sarhani (Customer Relationship Manager of Muscat Electricity Distribution Company), Lieutenant Shihab Al Balushi (Internet Section - Public Relations
Mahmoud Alotari (Contact Center Manager of M.H. Alshaya Co. LLC) during the workshop.
Mazin Hamed Al-Hasani (Quality Manager of National Bank of Oman) engulfed in the interesting session during our Customer Service Best Practices Using Social Media Workshop
The gentlemen of the workshop, enjoying the lighthearted session with our trainer.
Issa Khalfan Al Suqri (Corporate Communication Officer of Alizz Islamic Bank) focusing during the workshop.
Guy Stephens (Zanerva's Partner Consultant) discussing on the Twitter account of Bank Muscat and ways they can improve when it comes to customer service.
Muna Salim Al Khusaibi (Call Centre Supervisor) and Issa Khalfan Al Suqri (Corporate Communication Officer) of Alizz Islamic Bank sharing their experiences in customer service at the bank.
L to R: Captain Ahmed Al Sarmi (Head of Internet Section - Public Relations of Royal Oman Police), Ahmed Saif Abdullah Al-Hashmi (Technician of Capital Market Authority), Saud Rabia Rashid Al Siyabi (Supervisor of Marketing and Communication of Publ
Nawaf Abdullah Al Yarubi (Head Section Marketing and Communication of Public Authority for Electricity and Water) focusing on the slides provided during the workshop.
Clockwise: Mazin Hamed Al-Hasani (Quality Manager of National Bank of Oman), Mahmoud Alotari (Contact Centre Manager of M.H. Alshaya Co. LLC), Lieutenant Rashid Al Mahrezi (Press Section - Public Relations of Royal Oman Police), Hassan Alsaati (Spe
The ladies decided to be in one team and try to be the team with the best presentation.
Mahmoud Alotari (Contact Center Manager of M.H. Alshaya Co. LLC.) presenting on crisis management based on his group discussion.
Captain Ahmed Al Sarmi (Head of Internet Section - Public Relations, Royal Oman Police) presenting on his group's crisis management strategy based on the case study provided
Shawna Qabazard (Head of Business Performance Management & Marketing of National Bank of Kuwait) presenting the 3rd group presentation on crisis management.  
Saud Rabia Rashid Al Siyabi (Supervisor of Marketing and Communication of Public Authority for Electricity & Water) and Captain Ahmed Al Sarmi (Head of Internet Section Public Relations of Royal Oman Police) engaging in discussion on importance
View of the room during the Customer Service Best Practices Using Social Media Workshop.
L to R: Mazin Hamed Al-Hasani (Quality Manager, National Bank of Oman), Lieutenant Rashid Al Mahrezi (Press Section - Public Relations, Royal Oman Police), Issa Khalfan Al Suqri (Corporate Communication Officer, Alizz Islamic Bank)
Omani traditional dance performance during coffee break
Must have been something really funny, judging from how Guy Stephens is laughing. 
Muna Salim Al Khusaibi (Call Centre Supervisor, Alizz Islamic Bank) during one of the discussion.
Naila Abdullah Al-Bimani (Customer Service Officer of National Bank of Oman) listening to the group presentations
Certificate-giving ceremony
Hamed Mohammed Al-Rawahi, Administrative of Public Authority for Electricity and Water receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Medi
Hafedh Ali Salim Al-Hasani, Manager of Communication of Public Authority for Electricity and Water receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using
Naila Abdullah Al-Bimani,Customer Service Officer of National Bank of Oman receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop i
Shawna Qabazard, Head of Business Performance Management & Marketing of National Bank of Oman receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using
Mahmoud Al Otari, Contact Center Manager of M.H. Alshaya Co. LLC. receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.
Ahmed Saif Abdullah Al-Hashmi, Technician of Capital Market Authority Oman receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop
Hassan Alsaati, Specialist in Customer Service of M.H. Alshaya Co. LLC. receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in M
Lieutenant Rashid Al Mahrezi, under Press Section Public Relations of Royal Oman Police receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Med
Lieutenant Shihab Al Balushi, under Internet Section Public Relations of Royal Oman Police receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social
Captain Ahmed Al Sarmi, Head of Internet Section Public Relations of Royal Oman Police receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Medi
Ahmed Mohammed Al Shaibani, Admission Specialist of Higher Education Admission Centre Oman receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social
Muna Salim Al Khusaibi, Call Centre Supervisor of Alizz Islamic Bank receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Musc
Issa Khalfan Al Suqri, Corporate Communication Officer of Alizz Islamic Bank receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop
Faisal Ibrahim Alzadjali, from IT Division of National Bank of Oman receiving his corporate gift from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Muscat.
L to R: Naila Abdullah Al-Bimani (Customer Service Officer, National Bank of Oman), Shawna Qabazard (Head of Business Performance Management & Marketing, National Bank of Kuwait), Muna Salim Al Khusaibi (Call Centre Supervisor Alizz Islamic Ban
L to R: Muna Salim Al Khusaibi (Call Centre Supervisor, Alizz Islamic Bank), Shawna Qabazard (Head of Business Performance Management & Marketing, National Bank of Kuwait), Guy Stephens (Zanerva's Partner Consultant), Naila Abdullah Al-Bimani (
 to R: Hussein Al Sarhani (Customer Relationship Manager, Muscat Electricity Distribution Company), Captain Ahmed Al Sarmi (Head of Internet Section - Public Relations, Royal Oman Police), Lieutenant Shihab Al Balushi (Internet Section - Publi
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