Candid Group Photo
 Nor'Azah binti Nasir ( Bank Islam (M) Berhad -  Customer Service Quality Senior Manager   ) 
  Guy Stephens  (Zanerva Partner Consultant) starts the workshop
Concentrating
 First Group Work
Action Plan -- Communication during times of a crisis on social media
 Siti Erna Izura binti Abdul Jamil ( Colombia Asia Sdn Bhd -  Customer Care Manager) presented in behalf of her group.
 Nur Shazwani binti Roslan ( Malaysian Technology Development Corporation Sdn Bhd -  Corporate Communication Assistant Vice President) presented in behalf of her group.
 Surendaran A/L Maniam ( Honda Malaysia Sdn Bhd -  CRM Executive) presented in behalf of her group.
 Sudesh Wijesinghe ( Dialog Axiata PLC -  Group Service Delivery Specialist) & Nor'Azah binti Nasir ( Bank Islam (M) Sdn Bhd -  Customer Service Quality Senior Manager) 
All Smiles
 Guy Stephens ( Zanerva Partner Consultant ) & Nor'Azah binti Nasir ( Bank Islam (M) Berhad -  Customer Service Quality Senior Manager)
Reviewing the Slides
 From left to right: Guy Stephens ( Zanerva Partner Consultant ), Surendaran A/L Maniam ( Honda Malaysia Sdn Bhd -  CRM Executive), Nor'Azah binti Nasir ( Bank Islam (M) Sdn Bhd -  Customer Service Quality Senior Manager), Sudesh Wijesinghe ( Di
 From left to right: Noridayu binti Muhamad  ( Bank Simpanan Nasional -  Brand Communications Officer),  Haryani binti Hj Mohd Taib ( Telekom Brunei Berhad -  Customer Experience Management Executive) Rusydina binti Hj Junaidi ( Teleko
Gerarde's Art Series 2
Social Media Audit
 Haryani binti Haji Mohd Taib ( Telekom Brunei Berhad  - Customer Experience Management Executivve) & Natalie Kwan Kie Huen ( Gleneagles Kota Kinabalu -  Front Office Manager)
 From left to right: Rusydina binti Hj Junaidi ( Telekom Brunei Berhad -  Corporate Communications Unit Executive), Haryani binti Hj Mohd Taib ( Telekom Brunei Berhad -  Customer Experience Management Executive),  Natalie Kwan Kie Huen
Group Art Series 3 - Enjoy the Flowers
 From left to right: Sudesh Wijesinghe ( Dialog Axiata PLC -  Group Service Delivery Specialist), Nor'Azah binti Nasir ( Bank Islam (M) Sdn Bhd -  Customer Service Quality Senior Manager), Surendaran A/L Maniam ( Honda Malays
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Gerarde's Art Series 4
Gerarde's Art Series 5
The best enjoyment of flowers eva!
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 Natalie Kwan Kie Huen ( Gleneagle Kota Kinabalu  - Front Office Manager)
 Gerarde Pinto A/L Patrick Pinto ( AmBank (M) Sdn Bhd -  Contact Centre Manager) 
 From left to right: Surendaran A/L Maniam ( Honda Malaysia Sdn Bhd  - CRM Executive), Nor'Azah Nasir ( Bank Islam (M) Berhad  - Customer Service Quality Senior Manager), Sudesh Wijesinghe ( Dialog Axiata PLC  - Group Service Delivery Specialist), Al
 Che Wan Syamsurina binti Che Wan Ab Rahman ( Open University Malaysia  - Centre Learner Affairs Manager), Nur Shazwani binti Roslan  (Malaysian Technology Development Corporation Sdn Bhd  - Corporate Communication Assistant Vice President) & Sit
The best Customer Experience a car distribution company could offer!
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 Evi Dwiriyanti ( ANZ Indonesia  - Call Centre & Retention Manager) & Che Wan Syamsurina binti Che Wan Ab Rahman ( Open University Malaysia  - Centre of Learner Affairs Manager).
 From left to right: Alex Wong Chin Ngai ( Tan Chong Ekspres Auto Servis Sdn Bhd  - After Sales Deputy General Manager), Sudesh Wijesinghe ( Dialog Axiata PLC  - Group Service Delivery Specialist), Gerarde Pinto A/L Patrick Pinto ( AmBank (M) Berhad
 From left to right: Mariamah binti Hj Daud ( Malaysian Technology Development Corporation Sdn Bhd  -Corporate Services Director) & Maria Samilin (  Zanerva Sdn Bhd  - Director)
 From left to right: Evi Dwiriyanti ( ANZ Indonesia  -Call centre & Retention Manager) & Shafinas binti Sani ( Zanerva Sdn Bhd  - Coordination & Finance Executive )
 From left to right: Natalie Kwan Kie Huen ( Gleneagles Kota Kinabalu  - Front Office Manager), Staceylin Patrick ( Gleneagles Kota Kinabalu  - Web & Social Media Specialist-Marketing), Shafinas binti Sani ( Zanerva Sdn Bhd  - Coordination &
 From left to right: Gerarde Pinto A/L Patrick Pinto ( AmBank (M) Berhad  - Contact Centre Manager, Maria Samilin (Director of  Zanerva Sdn Bhd ) & Jeannie Teo Chiang Wei ( AmBank (M) Berhad  - Customer Experience Assistant Manager)
 Evi Dwiriyanti ( ANZ Indonesia  - Call Centre & Retention Manager ) & Guy Stephans ( Zanerva Partner Consultants )
 Nor'Azah binti Nasir ( Bank Islam (M) Berhad  - Customer Service Quality Senior Manager)  & Guy Stephans ( Zanerva Partner Consultants )
 Ni Putu Witraningsih ( ANZ Indonesia  - Customer Care Manager) & Guy Stephans ( Zanerva Partner Consultants )
 Jeannie Teo Chiang Wei ( AmBank (M) Berhad  - Customer Experience Assistant Manager) & Guy Stephans ( Zanerva Partner Consultants )
 Gerarde Pinto A/L Patrick Pinto ( AmBank (M) Berhad  - Contact Centre Manager) & Guy Stephans ( Zanerva Partner Consultants )
 Rusydina Binti Haji Mohd Taib ( Telekom Brunei Berhad  - Customer Experience Management Executive) & Guy Stephans ( Zanerva Partner Consultants )
 Haryani Binti Haji Junaidi ( Telekom Brunei Berhad - Corporate Communications Unit Executive) & Guy Stephans ( Zanerva Partner Consultants )
 Nur Shazwani binti Roslan ( Malaysian Technology Development Corporation Sdn Bhd  - Corporate Communication Assistant Vice President) & Guy Stephans ( Zanerva Partner Consultants )
 Alex Wong Chin Ngai ( Tan Chong Ekspres Auto Servis Sdn Bhd  - After Sales Deputy General Manager) & Guy Stephans ( Zanerva Partner Consultants )
 Surendaran A/L Maniam ( Honda Malaysia Sdn Bhd  - CRM Executive) & Guy Stephans ( Zanerva Partner Consultants )
 Che Wan Syamsurina binti Che Wan Ab Rahman ( Open University Malaysia  - Centre of Learner Affairs Manager) & Guy Stephans ( Zanerva Partner Consultants )
 Noridayu binti Muhamad ( Bank Simpanan Nasional  - Brand Communications Officer) & Guy Stephans ( Zanerva Partner Consultants )
 Sudesh Wijesinghe ( Dialog Axiata PLC  - Group Service Delivery Specialist) & Guy Stephans ( Zanerva Partner Consultants )
Sudesh Presents.
 Siti Erna Izura binti Abdul Jamil ( Columbia Asia Sdn Bhd  - Customer Care Manager) & Guy Stephans ( Zanerva Partner Consultants )
The best models we could ever ask for. :)
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