The Informal Photo with the Baby and a Banana
 Mohd Makhfal Nasiruddin ( Directorate General of Taxes - Ministry of Finance Indonesia  - PR Staff) and Ristanto Wydiantoro ( Bank Mandiri  - Service Communication Strategy Manager)
Sekarang, bisa!
 Latrides P. Chandra ( Smartfren Telecom  - Contact Center Head) and Hestia Amriyani ( Rumah Sakit Pondok Indah Group  - Public Relations Manager)
 Ariesa Pramudito ( XL Axiata  - Digital Care & Community Manager) and Ardika Perchaimanadi ( Manulife Indonesia  - Digital Marketing Technology)
The Room
Perusahaan Listrik Negara - Electricity for a Better Life
 Anggita Emi Susilo ( Bank Tabungan Negara  - Customer Handling Officer) 
Retro
What do we want to see from our Social Media Command Center?
 From left to right: Ardika Perchaimanadi ( Manulife Indonesia  - Digital Marketing Technology), Latrides P. Chandra ( Smartfren Telecom  - Contact Center Head), Audi Royke Damal ( PLN Persero Distribusi Jakarta Raya & Tangera
 From left to right: Afrianto  PLN Persero Distribusi Jakarta Raya & Tangerang -  (Commercial Assistant Manager), Ristanto Wydiantoro (Bank Mandiri - Serve Communication Strategy Manager), Ariesa Pramudito ( XL Axiata  - Digital Ca
 From left to right: Anita Widiyati ( Ecart Webportal Indonesia - Lazada  - Regional Customer Service Quality Assurance and Training Associate), Mohd Makhfal Nasiruddin ( Directorate General of Taxes - Ministry of Finance Indonesia  - PR St
The Mazda Indonesia Social Media Command Center
 Ristanto Wydiantoro ( Bank Mandiri  - Service Communication Strategy Manager) presenting his group's case study.
Social Media Command Center
Let's go further on this idea...
 Ariesa Pramudito ( XL Axiata  - Digital Care & Community Manager) sharing his group's version of the Social Media Command Center
Mazda Indonesia's future Social Media Command Center screen :)
Social Media Command Center version 2
Social Media Command Center version 3
 Hestia Amriyani ( Rumah Sakit Pondok Indah Group  - Public Relations Manager) presenting her group's solution to the case study
 Ardika Perchaimanadi ( Manulife Indonesia  - Digital Marketing Technology) presenting his group's answer to the crisis case study.
 Ristanto Wydiantoro ( Bank Mandiri  - Service Communication Strategy Manager) presenting his team's Social Media Guidelines
Social Media Guidelines version 1
Social Media Guidelines version 2
Social Media Guidelines version 3
Listening...
 Bancha Karonsontawong ( Mazda Motor Indonesia - Corporate Planning Advisor) presenting his team's Social Media Guidelines
Am writing this down...
Show them your vases!
A work of art...
 Nurul Ashtri Damayanti ( PLN Persero Distribusi Jakarta Raya & Tangerang   - Contact Center Manager)
The beginning of the Customer Experience Journey for Group 1
The beginning of the Customer Experience Journey for Group 2
The beginning of the Customer Experience Journey for Group 3
Brainstorming the hard part about making  Customer Experience Journey Map
IMG_20150621_234120.jpg
 Latrides P. Chandra ( Smartfren Telecom  - Contact Center Head) explains his team's customer journey.
A car dealership's hypothetical Customer Experience Journey Map
Version 2 Car Dealership's Customer Experience Journey Map
A hospital's Customer Experience Journey Map
 Bancha Karonsontawong ( Mazda Motor Indonesia - Corporate Planning Advisor) explaining his group's customer experience journey map
A good Customer Experience Statement!
  Sabdo Kreswantoro ( Bank International Indonesia  - Feedback Management & Correspondence Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Ristanto Wydiantoro ( Bank Mandiri  - Service Communication Strategy Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Mohd Makhfal Nasiruddin ( Directorate General of Taxes - Ministry of Finance Indonesia  - PR Staff) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Wiyoso Hadi  ( Directorate General of Taxes - Ministry of Finance Indonesia  - PR Staff) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Anita Widiyati ( Ecart Webportal Indonesia - Lazada  - Regional Customer Service Quality Assurance and Training Associate) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Surya Binjamin ( Mazda Motor Indonesia  - Customer Care Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Bancha Karonsontawong ( Mazda Motor Indonesia - Corporate Planning Advisor) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Hestia Amriyani ( Rumah Sakit Pondok Indah Group  - Public Relations Manager) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Ariesa Pramudito ( XL Axiata  - Digital Care & Community Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Latrides P. Chandra ( Smartfren Telecom  - Contact Center Head) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Nurul Ashtri Damayanti ( PLN Persero Distribusi Jakarta Raya & Tangerang   - Contact Center Manager) receiving her certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Afrianto  PLN Persero Distribusi Jakarta Raya & Tangerang -  (Commercial Assistant Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Alvin ( PLN Persero Distribusi Jakarta Raya & Tangerang -  Administration and Finance Assistant Manager) receiving his certificate of workshop completion from Guy Stephens (Zanerva Partner Consultant) 
 Anggita Emi Susilo ( Bank Tabungan Negara  - Customer Handling Officer) receiving a gift from Guy Stephens ( Zanerva Partner Consultant)
 Ardika Perchaimanadi ( Manulife Indonesia  - Digital Marketing Technology) receiving a gift from Guy Stephens (Zanerva Partner Consultant)
 Bancha Karonsontawong ( Mazda Motor Indonesia - Corporate Planning Advisor), Maria Samilin (Zanerva's Director for New Ideas) and Surya Binjamin (Mazda Motor Indonesia - Customer Care Manager)
Formal Group Photo: Attendees of the Social Customer Care Best Practices Workshop in Jakarta May 2015
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