Richa Madan (Manager Customer Care Unit - Mashreq Bank) passionately presenting the discussion on separation of duties between marketing and customer service teams.
View of the workshop on Day 1
The participants getting to know each other better before beginning the 3-day workshop
Some of the participants of the December workshop
The gentlemen of Emaar Properties PJSC that attended the workshop
Discussion on different approach towards social media between Kuwait and Saudi
Mazen Sabri (Digital Media Manager - Dubai Airports) explaining his strategy to the rest of the team consisting of Amjad Banat (Senior Manager, Customer Care & Operations - Emaar Properties PJSC), Abdullah A. AM Alsaif (Senior Social Media Coord
Barbara Biro (Regional Channel Migration - Mashreq Bank), in a different team with Musabah Abdullah Al Ghassani (Director of Information & Awareness Department - Civil Service Employees Pension Fund Oman) discussing their solution on the crisis
Richa Madan (Manager Customer Care Unit - Mashreq Bank) discussing on crisis management with Mohammad A. Almositeer (Assistant Manager Social Media - Saudi Telecom), Mohammed Al Haddad (Public Relations Officer - Bahrain Credit), and Ehsan Rad (Dir
Richa Madan (Manager Customer Care Unit - Mashreq Bank) mapping down the discussion with Mohammad A. Almositeer (Assistant Manager Social Media - Saudi Telecom), Mohammed Al Haddad (Public Relations Officer - Bahrain Credit), and Ehsan Rad (Dir
Group Photo
Richa Madan (Manager Customer Care Unit - Mashreq Bank) presenting on he group's strategy to solve the crisis given by Guy Stephens (Zanerva's Partner Consultant) together with Mohammed Al Haddad (Public Relations Officer - Bahrain Credit).
Close-up of the day-by-day strategy for crisis by Richa Madan (Manager Customer Care Unit - Mashreq Bank) and her group.
Mazen Sabri (Digital Media Manager - Dubai Airports) presenting the outcome of the group's discussion, while the teammates listened in on the presentation.
Mazen Sabri (Digital Media Manager - Dubai Airports) explaining on the strategy by his team to handle the crisis provided as exercise during the workshop.
Focused on the presentation
Close-up of the presentation by Mazen Sabri (Digital Media Manager - Dubai Airports)
3rd Group Presentation.
Close-up of presentation by Abdullah A. AM Alsaif (Senior Social Media Coordinator - Kuwait Finance House).
Last Day Presentation and Group Work
Richa Madan (Manager Customer Care Unit - Mashreq Bank) presenting the outcome of the group's discussion.
Close-up of the presentation by Richa Madan (Manager Customer Care Unit - Mashreq Bank).
Guy Stephens (Zanerva's Partner Consultant) deep in thought with the ongoing discussion during the workshop.
Mapping out thoughts.
Presentation by Abdalla K. Haggag (Senior Coordinator Events - Abu Dhabi Vocational Education and Training Centre) and Mohammed Al Haddad (Public Relations Officer - Bahrain Credit)
Q&A Session on the presentation.
Close-up of one of the group work discussion.
Discussing on 2nd Groupwork
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Mapping out the customer experience journey
Rabbiyah Butt (Service Manager - Mashreq Bank) presenting the first half of the customer experience journey.
Close-up of the creative work on customer experience journey map.
Abdullah A. AM Alsaif, Senior Social Media Coordinator (Kuwait Finance House) receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Wo
Ahmed Mughtasi, Assistant Manager Social media (OmanTel)  receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Duba
Richa Madan, Manager Customer Care Unit (Mashreq Bank)  receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in D
Musabah Abdullah Al Ghassani, Director of Information & Awareness Department (Civil Service Employees Pension Fund Oman)  receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the
Rabbiyah Butt, Senior Manager (Mashreq Bank)  receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Dubai.
Barbara Biro , Regional Channel Migration (Mashreq Bank)  receiving her certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Works
Ehsan Rad , Director Contact Center & Quality Control (Emaar Properties PJSC)  receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Soc
Manish Pratap ,Senior Manager of Property Handover (Emaar Properties PJSC)  receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Med
Mohammed Al Haddad , Public Relations Officer (Bahrain Credit)  receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop in Du
Amjad Banat, Senior Manager of Customer Care & Operations (Emaar Properties PJSC)  receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices U
Abdalla K. Haggag , Senior Coordinator Events (Abu Dhabi Vocational Education and Training Centre)  receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practic
Mohammad A. Almositeer , E-Care Social Manager (Saudi Telecom)  receiving his certificate of workshop participation from Guy Stephens (Zanerva's Partner Consultant) during the Customer Service Best Practices Using Social Media Workshop
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